Apple said in a statement Tuesday that it had remedied a glitch with iOS 10 amid reports that some devices were bricking as they updated to the new system.
“We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability,” it wrote in a statement posted on Twitter by MobileNations’ Rene Ritchie.
“The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.”
To brick or not to brick.
*crosses fingers, restarts iphone*
— Nathan Fitzsimmons (@notthatnathan) September 13, 2016
Sarcastic conspiracy theories ran rampant online:
Tim Cook : let’s brick all iOS devices with iOS 10 update so that people buy the new iPhone 7
Shareholders : great idea ! @AppleSupport
— Apple News & Rumors (@macOSXII) September 13, 2016
@bdsams Tim: “people aren’t buying our new iPhone 7s”
DevTeam “what if we just brick older phones?”
— Josh Fields (@partiallypro) September 13, 2016
Tim Cook to Apple Engineers: “I told you to brick the HEADPHONE JACK, not the ENTIRE PHONE!” #iOS10
— Blake Bitz (@blakebitz) September 13, 2016
Don’t click that download button just yet — you might want to wait to update your iPhone.
Social media users and tech blogs reported Tuesday that, as they attempted to update their devices to iOS 10, their iPhones and iPads bricked, meaning they went black and stopped working. Apple fans posted photos online of screens telling them to plug their phones into iTunes and restore to factory settings.
The issue occurs when a device tries to get iOS 10 over the air, or without a cable connected to a computer, 9to5Mac reported.
iOS 10 update temporarily bricked my iPhone 6s Plus … so yeah, I’d hold off on that. pic.twitter.com/qPFU1bpqZs
— Marques Brownlee (@MKBHD) September 13, 2016
— Gabriel C. (@gabrielcs) September 13, 2016
— Geoffrey A. Fowler (@geoffreyfowler) September 13, 2016
iOS 10 became available for all users on Tuesday. The new system offers message bubbles that change size, photos you can hide, iMessage apps, more Siri compatibility, redesigned News app and searchable photos, among other features. It’s compatible with the new iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone SE, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro, iPad Air 2, iPad Air, fourth-generation iPad, iPad mini 4, iPad mini 3, iPad mini 2 and sixth-generation iPod Touch.
As always, it’s a good habit to back up all of your data before trying to install any new software, according to BGR.