Hundreds of Pokémon Go fans have been left devastated after an update reset their games, wiping out three weeks worth of Pokémon catching.
Fans of the game took to social media in disbelief after realising that downloading an update for the game had led to the application resetting itself.
Some have called for any money spent on Pokémon Go to be refunded while others desperately searched for a way to reverse the change.
Gustavo Flores complained he was on level 20 when his account was reset.
My Pokemon GO account was reset back to level 1. I was level 20. Is there any way to get my progress back? @CatchEmAlI
— Gustavo Flores (@G_Flores_96) July 31, 2016
Jenalee Soloman added: “After update my account reset to the beginning. I lost my Pokemon and all the money I put into this game.”
And Nikki Peele said: “I’m trying to stay calm but why did my Pokemon Go reset and I lost all my levels and Pokemon?! Anyone else have this problem?” Another added: “My Pokemon go app was reset and I lost everything, I was level 14 and I had just caught charmander today. *actually crying*”
When you finally get to lvl 18 on Pokemon go but your account gets reset ?????????????????????????
— Alyssa Hoye (@AlyssaHoye) July 31, 2016
Some reported being able to get their progress back by using an alternative email to sign in. One Twitter user suggested: “Log out of Google in Safari on iOS and then login again in Pokemon app. This will fix it.”
Pokémon Go was released on July 6 and is thought to have around 9.5 million daily active users. It involves finding characters from the game in real life locations.
Updated Pokemon Go, had to reset my account password and now the full game has reset. Absolutely raging. @PokemonGoApp
— Michaela (@MB2314) July 31, 2016
The iOS and Android update of the game started rolling out to users yesterday. It promised to smooth over a number of glitches, with the new version also including warnings such as “don’t drive” and “do not trespass while playing Pokémon Go”.
The warnings come after dozens of reports about Pokémon Go users having to be rescued while playing the game.